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Terms & Conditions
Airport Parking and Hotels Limited ("APH") Standard Terms and Conditions for Airport Parking, Airport Hotels and Airport Lounges.

  • Click here for bookings at APH owned Car Parks, including APH Gatwick, APH Manchester, APH Manchester Indoor Parking and APH Birmingham (Hams Hall).
  • Click here for bookings at car parks owned by third party service providers, Airport Hotels and Airport Lounges.

For terms and conditions relating to other products offered by APH partners please click through to the terms and conditions located on their respective websites.

Booking an APH Car Park

Cancellations/Amendments Procedure

If you need to amend or cancel your booking please send an email through our web site form or call us on 0870 733 0779. Please check all booking details on receipt of confirmation. APH can not be held responsible if clients do not advise any amendments required. For cancellations please include your booking reference number and address details. For booking amendments please include your reference number and details of required changes.

Airport Parking and Hotels Limited ("APH") Standard Terms and Conditions ("the Conditions")

This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.

1. BOOKINGS

1.1 Bookings through our website our deemed to be made when validated by the issue of an APH booking reference number.

1.2 Bookings made by telephone are deemed to be made when confirmed by APHís telesales operator.

1.3 Bookings made by post are deemed to be made when written confirmation is sent by APH.

1.4 All services are subject to availability.

1.5 APH reserve the right not to accept or fulfil a booking.

2. PAYMENT

2.1 Payment for a booking made by telephone or on our website can only be made using Mastercard, Visa, American Express, Diners Club or Switch.

2.2 If payment by card is declined or if a payment cheque is returned uncleared, APH and the service provider reserve the right not to fulfil your booking.

2.3 All prices are quoted in pounds Sterling including VAT.

2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

2.5 An additional Credit Card Surcharge of 1.5% of the booking fee will be added to all bookings for which payment is made by Credit Card. This is to cover the charge levied by the Credit Card Issuers and is non-refundable. It does not apply to payments made by Debit Card.

3. CANCELLATION

3.1 A booking may be cancelled up to 24 hours prior to the date for which the service has been reserved.

3.2 Customers cancelling within 24 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked (any abatement of the agreed price will be of APHís sole discretion).

3.3 For the purposes of this Condition 3 the period for which the service is booked shall be deemed to commence at midnight on the day prior to the commencement date for the service booked.

3.4 Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.

4. Parking

4.1 APH's liability is as bailee to take reasonable care of the Customerís vehicle for the period commencing when the keys to the vehicle are delivered to APH (or, if later, the last time that the Customer returns to the vehicle) and terminating at the time when the keys to the vehicle are handed back to the Customer (or, if earlier, when the Customer retakes possession of the vehicle) ("the Parking Period"). At all other times when the vehicle is on APH's premises APH licences the Customer to bring and keep the vehicle on APH's premises and the vehicle shall be at the risk of the Customer.

4.2 THE CUSTOMERS SHALL INSPECT THEIR VEHICLE AT THE END OF THE PARKING PERIOD AND REPORT ANY DAMAGE TO THE COMPANY BEFORE DRIVING THE VEHICLE OFF THE COMPANY PREMISES.

4.3 APH will accept liability in respect of any damage to the paintwork or bodywork of the Customerís vehicle only when and to the extent that the same is proved to be caused by the negligence, wilful act or default or breach of statutory duty of APH its servants or agents or the dishonesty of its servants or agents. Save that the Customer shall not be required to prove liability of APH for such damage where the Customer has requested a Vehicle Inspection Report (as defined below) and the damage in question is not recorded upon the Vehicle Inspection Report.

4.4 APH shall at the request of the Customer and upon payment of a fee of £5.00 undertake a joint visual inspection of the Customerís vehicle and record any damage to the paintwork and/or bodywork prior to parking of the Customers vehicle ("Vehicle Inspection Report").

4.5 During the Parking Period APH shall keep the vehicle at itís premises at one of its authorised secure parking sites. The Customer authorises APH to drive the vehicle between authorised secure parking sites.

4.6.1 Any Customer wishing to reclaim his vehicle prior to expiry of the agreed parking period will be liable to pay the parking fee for the whole of the agreed parking period.

4.6.2 APH require not less than 2 hours notice to make a vehicle available for collection prior to the day of expiry of the agreed parking period. APH can accept no liability for any delay in making a Customerís vehicle available prior to expiry of the agreed parking period.

4.7 Neither the Customer nor any other person shall have the right to remove the vehicle or any other personal items left therein prior to payment in full of the parking fee.

4.8 It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy condition prior to leaving APH's premises and entering onto the public highway.

4.9 A Customer must produce the receipt provided by APH when reclaiming the vehicle. In the event that a receipt is lost APH shall be entitled to require proof of the Customers identity.

4.10 APH shall not be obliged to release the vehicle to a third party without the written authority of the Customer.

5. Customerís Liability

5.1.1 The Customer shall be liable for and indemnify APH in respect of any death, personal injury or damage caused by the Customer or any person with the Customer whilst on APH's premises or in anyway arising from a breach of the warranty in paragraph 5.1.2 below.

5.1.2 The Customer warrants to APH that at the commencement of the Parking Period, the Customerís vehicle is in a safe and roadworthy condition, has a current MOT certificate (if required by law) and that no dangerous toxic or illegal substances have been left within the vehicle.

6. Transport to and from Airport

6.1 Transport between APH's premises and the airport on APH's vehicles is (subject to these Conditions) included in the parking fee.

6.2 Transport between APH's premises and the airport leaves at regular intervals to coincide with flight arrivals and departure times. It is the Customerís responsibility to arrive at APH's premises in good time (allowing for possible traffic congestion and other delays) to enable them to arrive at the airport by the airlineís recommended check in time.

6.3 APH can accept no liability for transport delays caused by traffic congestion, vehicle breakdown or other causes beyond APH's control.

6.4 Customers should not board a vehicle if they are unable to find a seat or if the maximum number of standing passengers (as displayed in the vehicle) have boarded.

6.5 Children under the age of 8 may only travel if seated.

6.6 No animal may be carried without the prior agreement of APH.

6.7 All travel luggage must be kept with the persons travelling or in the luggage storage areas on the vehicle and must not be placed in the aisles or standing areas.

6.8 The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations or whose conduct or condition is in the opinion of the driver a danger or potential danger to the vehicle or itís passengers may be removed from the vehicle or prevented from boarding on the driverís authority.

6.9 The Customer will be responsible for any damage caused to the vehicle by the Customer or any person travelling with the Customer.

7. Exclusion of Liability

7.1 APH does not accept any responsibility or liability (whether as bailee or otherwise) for any theft, loss or damage to:

7.1.1 any personal property or loose items left within the vehicle whilst on APH's premises (whether or not during the Parking Period) or:

7.1.2 for any personal property (including travelling luggage) of the Customer or any person travelling with the Customer either when on APH's premises or whilst travelling between APH's premises and the airport.

7.2 APH does not accept any responsibility or liability (whether as bailee or otherwise) for any damage to the windscreen or any other glass in the vehicle.

8. Complaints Procedure

8.1 Nothing in this procedure restricts the Customers right to pursue remedies through the Court.

8.2 APH will acknowledge the Customerís complaint in writing within 5 working days.

8.3 Subject to receiving the Customerís co-operation in supplying any additional information which is required in relation to the complaint and (if required) the vehicle being made available for inspection APH will deal promptly with the complaint.

8.4 A complaint will initially be dealt with by APH's Customer Services Department.

8.5 APH's Customer Services Officer (ďCSOĒ) will endeavour to give a written decision in respect of the complaint within 30 days of receiving the same. This period may need to be extended in the event of any delay in the Customer supplying further information which is required or there being a delay in the vehicle being made available for inspection.

8.6 In the event of a complaint relating to alleged damage to a vehicle the Customer will make the vehicle available for inspection by APH prior to any repairs being carried out thereto.

8.7 Any communication in relation to the complaint can be made by e-mail with the Companyís Customer Services Officer at webhelp@aph.com by using the Customer Service number 0870 733 0779 or in writing addressed to the CSO at the administration address.

8.8 All telephone calls to APH are charged at the rate agreed with your telephone service provider. Telephone calls may be monitored and recorded for training purposes.

9. Miscellaneous

The paragraph headings do not form part of these conditions and shall not be taken into account in the construction or interpretation thereof.

10. Jurisdiction

The Contract between APH and the Customer and any person travelling with the Customer shall be governed by the laws of England and Wales and these Conditions shall be construed in accordance with the laws of England and Wales and the parties hereby consent to the exclusive jurisdiction of the Courts of England and Wales. Customer Service Number 0870 733 0779

Customer Service Number 0870 733 0779

APH
Snowhill
Copthorne
Crawley
West Sussex
RH10 3EQ

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Booking with a Third Party Service Provider

Cancellations/Amendments Procedures

If you need to amend or cancel your booking please send an email through our web site form or call us on 0870 733 0779. Please check all booking details on receipt of confirmation. APH can not be held responsible if clients do not advise any amendments required. For cancellations please include your booking reference number and address details. For booking amendments please include your reference number and details of required changes.

Standard Terms and Conditions ("the Conditions") For Car Parks other than those owned by APH, Airport Hotels and Airport Lounges

This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.

1. Bookings

1.1 Bookings through the APH website are deemed deemed to be made when validated by the issue of an APH booking reference number.

1.2 Bookings made by telephone are deemed to be made when confirmed by APH's telesales operator.

1.3 Bookings made by post are deemed to be made when written confirmation is sent by APH.

1.4 All services are subject to availability.

1.5 APH reserve the right not to accept or fulfil a booking.

2. Payment

2.1 Payment for a booking made by telephone or on our website can only be made using Mastercard, Visa, American Express, Diners Club or Switch.

2.2 If payment by card is declined or if a payment cheque is returned uncleared, APH and the service provider reserve the right not to fulfil your booking.

2.3 All prices are quoted in pounds Sterling including VAT.

2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

2.5 An additional Credit Card Surcharge of 1.5% of the booking fee will be added to all bookings for which payment is made by Credit Card. This is to cover the charge levied by the Credit Card Issuers and is non-refundable. It does not apply to payments made by Debit Card.

3. Cancellation

3.1 A booking may be cancelled up to 24 hours prior to the date for which the service has been reserved.

3.2 Customers cancelling within 24 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked (any abatement of the agreed price will be of APHís sole discretion).

3.3 For the purposes of this Condition 3 the period for which the service is booked shall be deemed to commence at midnight on the day prior to the commencement date for the service booked.

3.4 Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.

4. APHíS LIABILITY

APH acts as booking agent only for the service provider and is only liable to the customer for losses directly arising from itís negligence in processing a booking.

5. SERVICE PROVIDERS TERMS AND CONDITIONS

5.1 All bookings are accepted subject to the service providers current terms and conditions. A copy of the service providers terms and conditions are available on request.

5.2 So far as not inconsistent with the service providers terms and conditions.

5.2.1 in on airport car parks and car parks at hotels, cars are parked at their owner's risk.

5.2.2 the service provider accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked.

5.2.3 the service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customerís vehicle.

5.2.4 the customer shall inspect his vehicle and report any damage to the service provider prior to departure from the car park.

5.2.5 the service provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider.

6. CUSTOMER SERVICE

6.1 Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the service provider. APH will on request provide contact details of the service provider.

6.2 Any queries and claims relating to the processing of a customers booking should be made to APH.

6.3 APHís 24 hour customer service number is 0870 733 0779.

6.4 All telephone calls to APH are charged at the rate agreed with your telephone service provider. Telephone calls may be monitored and recorded for training purposes.

APH
Snowhill
Copthorne
Crawley
West Sussex
RH10 3EQ

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